Notify WorkSafe Call 1300 366 322
Notify WorkSafe Call 1300 366 322

What to do with a workers compensation claim

The workers compensation claim process is outlined step-by-step below.

Step 1: Report the incident

If the incident is notifiable, contact WorkSafe Tasmania, call us on:

  • 1300 366 322 (inside Tasmania) or
  • 03 6166 4600 (outside Tasmania)

Notify your insurer of all incidents within 3 days.

Step 2: Give your worker a notice of their right to make a claim

You must give your worker a Notice of right to make a workers compensation claim. You can get printed copies from your insurer.

You must give this form to your worker within 14 days of them telling you about their injury.

Step 3: Give your worker a workers compensation claim form

If your worker asks for a claim form, you must supply it (available from your insurer) and not obstruct their claim.

Once your worker has given you their claim form and workers compensation medical certificate, tell your insurer. This must be done within 3 working days.

Step 4: Complete the workers compensation claim form and give it to your insurer

Complete the employer’s section of the workers compensation claim form, and send the claim form and the worker’s compensation medical certificate to your insurer within 5 working days.

You must start making payments to the worker. See Making workers compensation payments.

Step 5: Notify your worker of the status of their claim

Notify your worker in writing of the status of their claim within 28 working days.

If a decision has not been made whether or not to accept the claim, you must advise your worker of the reason for this, and the steps you are taking to progress a decision.

What happens next

Your insurer’s role

Your insurer will:

  • tell you and your worker that they’ve received the claim,
  • give you and your worker information about your rights, roles and responsibilities during the workers compensation process.

Your role

Continue to promptly forward any medical certificates and invoices to your insurer.

Resources

Workers Rehabilitation and Compensation Act 1988: Summary of the Act (PDF, 166.8 KB)

Workers Compensation Handbook: The Basics (PDF, 175.5 KB)

Guide to Workers Rehabilitation and Compensation in Tasmania (PDF, 373.0 KB)

Notice of right to make a workers compensation claim form (PDF, 168.6 KB)

Licensed insurers in Tasmania

Information for self insurers

Guideline on the definition of wages A-Z

Basic rate and basic salary indexation

Suggested premium rates 2020-21 (PDF, 128.2 KB)

Development of suggested premium rates 2020-21 (PDF, 5.4 MB)

Where to next

Making workers compensation payments

Updated: 9th April 2020